RAFI Creations warrants that its products sold by RAFI Creations, or by either a distributor or stocking representative franchised by RAFI Creations to sell our products, when installed correctly, are free from manufacturing, workmanship, and fabrication defects (as defined below), under normal use, for a period of five (5) years from the date of sale to the original customer, subject to the terms and conditions set forth in this Limited Warranty.
RAFI Creations will remedy and correct any defects during the five (5) year Limited Warranty period, by, at RAFI Creations' sole option, either: (a) replacing, at our cost and expense; or (b) crediting to the customer the credit amount (as subsequently defined) towards the purchase of the product with the same or substantially-similar specifications, provided that (in addition to any other requirements or provisions of this Limited Warranty), the customer returns, with all shipping costs pre-paid at the customer's sole expense, the product that the customer claims are subject to any defects according to RAFI Creations' Returned Merchandise Authorization procedures, as they may exist from time-to-time
Defect(s)
"Defect(s)" means RAFI Creations has verified problems or defects resulting from the manufacture, materials, or workmanship of its products. Please be aware that RAFI products are hand-crafted and therefore, are not perfect nor guaranteed to be so. Furthermore, RAFI Creations specifically reserves the right to: (a) determine, in its sole discretion, whether a "Defect" exists; and (b) decline any claim under this Limited Warranty with respect to a product that RAFI Creations can not verify, in its sole discretion, was sold to the Limited Warranty claimant either directly by RAFI Creations or through a franchised distributor or stocking representative. Notwithstanding the foregoing, and without limiting the foregoing, "Defects" are NOT unconfirmed defects or problems caused by modifications to, or work performed on, the product by any party after the original sale of the product by RAFI Creations. In addition, "Defects" are NOT unconfirmed defects or problems caused by utilization of the product in a manner inconsistent with the specifications provided and/or defined by RAFI Creations that are applicable to the product, or in any unreasonable manner.
Credit Amount
"Credit Amount" means a United States Dollar amount that RAFI Creations, in its sole discretion, determines is reasonable to remedy and correct the defect(s) applicable to the product sold to the customer. Furthermore, this definition of "Credit Amount" specifically excludes, without limitation, any sales or use taxes, or any other costs, items, or expenses other than the "Credit Amount" as defined in this Limited Warranty.
Warranty Guidelines
- RAFI Creations' obligation under warranty is limited solely to the replacement of our product(s) in question. The customer will be responsible for any applicable (re)installation expenses or any other direct or indirect loss which may result.
- There shall be no manufacturer liability for the materials used to install, grout, or seal the product.
- The warranty does not cover any product that has been moved from its original installed location or has been modified or changed.
- Our products must be installed and used in accordance with our Installation Instructions. Damage resulting from improper/defective installation or specification is not covered by the Limited Warranty.
- RAFI Creations is NOT responsible for improper use of its products.
- The Limited Warranty does not cover damage resulting from unusual wear and tear on the product, improper maintenance, or from accident or abuse to the product.
- This Limited Warranty only applies to the original purchaser and installation site and is non-transferable.
EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, RAFI CREATIONS MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED. FURTHERMORE, RAFI CREATIONS SHALL NOT BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, INCIDENTAL OR OTHERWISE) ARISING OUT OF THE USE OR APPLICATION OF OUR PRODUCTS. NOR WILL RAFI CREATIONS BE LIABLE FOR ANY BREACH OF THIS LIMITED WARRANTY, EXCEPT FOR RAFI CREATIONS' OBLIGATION TO REPLACE, OR PROVIDE CREDITS OF THE CREDIT AMOUNT WITH RESPECT TO, THE PRODUCT, AS ELECTED BY RAFI CREATIONS, AND AS MORE PARTICULARLY PROVIDED BY THIS LIMITED WARRANTY, AND SUCH REPLACEMENTS OR CREDITS, AS THE CASE MAY BE, SHALL BE THE SOLE REMEDY FOR ANY SUCH BREACH BY RAFI CREATIONS OF THIS LIMITED WARRANTY.
